Stuff I Like: Netflix

This is a super unoriginal place to start–who Doesn’t love Netflix?–but I’m a big fan, so you might as well hear all about it. I’ve been a member for almost two years, and since then I’ve returned 220 discs. (I would say I’ve watched 220 movies, but that includes several TV series spread out onto a few separate discs.) I’ve also watched a lot of instant watching titles–it’s sort of annoying to count those because they’re split up by episode, since most of my watching there has been television.

I’ve been on plans ranging from 2 to 4 at a time and I’ve simply never been unsatisfied with the service. I really only cut down because I kept being broke, and also my DVD player quit working so I was mostly watching online anyway. The one time I was the least bit unsatisfied–after a spate of broken discs arriving in my mail, including one title I had to return twice–I was given half off for three months for my trouble, even though ultimately it was the post office’s fault. (All the discs had left Netflix shipping intact.)

Half off! That’s ridiculous! This leads me to my favorite part about Netflix: their customer service. Seriously, this is the best customer service I have ever experienced. First of all, they’re available 24 hours a day, which is practically unheard of anymore. Secondly, they’re not just reading off a script, and all the representatives I’ve spoken with have been super friendly and extremely helpful. (I would say “And they speak English!” but this isn’t supposed to be a rant about how all them furreners are takin away the jobs from hard-workin ‘murricans. I just appreciate being able to have a pleasant conversation that is totally comprehensible.) Finally, they give ridiculous discounts whenever you’ve had a problem with service. Besides that earlier example, one week their shipping system was screwed up for a day–a single day!–and they notified everyone who was supposed to have discs shipped that day that we’d be receiving a five percent discount.

A. Mazing.


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